Refund policy
Kynz & Rynn Return Policy
We hope you love everything you purchase from Kynz & Rynn! If something doesn’t work out, eligible items may be returned for store credit only.
We do not offer refunds to the original form of payment.
Returns must be made within 14 days of purchase for in-store purchases or within 14 days of delivery for online orders.
To be eligible for store credit, merchandise must be:
- Unworn, unwashed, and unused
- Free of odors, makeup, deodorant, pet hair, or other signs of wear
- In its original condition with all original tags attached
Final sale items are not eligible for return or store credit. Final sale items include clearance/markdown merchandise, jewelry, sunglasses, undergarments, bodysuits, and any items specifically marked “Final Sale.”
Online Returns: Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as Kynz & Rynn is not responsible for return packages that are lost or damaged in transit.
Damaged or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, please contact us promptly so we can make it right. Do not remove the tags or wear the item before contacting us.
Once an eligible return is approved and received, store credit will be issued for the purchase price of the merchandise. Store credit does not expire and may be used toward a future Kynz & Rynn purchase.
Kynz & Rynn reserves the right to refuse a return that does not meet the requirements above.